About us:
Career Craft Consultancy is a leading study abroad consultancy committed to helping students pursue their academic dreams globally. With a focus on providing personalized guidance and unparalleled support, we have successfully assisted thousands of students in achieving their educational goals.
Designation:
Customer Support Executive
Job Description:
- Receiving and placing customer service telephone calls over the software.
- Maintaining records of incoming and outgoing calls.
- Troubleshoot problems and see them through to resolution.
- Escalate unresolved issues to the appropriate internal teams and take regular follow-up for the same.
- Asking clients for feedback and suggestions
- Converting calls into walkins or registrations
- Collect prompt and accurate feedback from customers.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Sending relevant report to your team leader.
- Keeping records of customer comments and complaints.
- Maintaining a positive and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues.
Desired Skills:
- Education : Any Graduate
- Basic Computer Proficiency eg. MS Excel , MS Office.
- Good Communication Skills.
- Experience of calling and data management would be preferred.
Why Choose us:
- There has never been a better time to join Career Craft Consultants.
- In our culture of curiosity, innovation and high growth phase, you will be able to own your growth and develop as we do.
- Fastest growing Overseas Education Consultants
- Attractive salary and Health Insurance benefits
- Female friendly work culture with exciting growth opportunities to deserving talents.
- Structured corporate leave policy.
- Fun events with festival celebrations, Corporate Picnics etc.
